Idea ID: 1791870

Calculated field improvement

Status : Already Offered
over 2 years ago

For Duration Calculation field, it could be useful to refer to a period as it's not often a 24/24 7/7 service.

For instance when you want to know the duration of the support request or incident, I would like to refer to the Service Desk Time period. In the formula, I could indicate the period to apply in the calculation.