Idea ID: 1764660

Calculating hours within workshift time - SM 9.6

Status : Waiting for Votes
over 2 years ago
In our environment , we have configured the following: After resolving a interaction ticket, the ticket is automatically closed after 72 hours. Currently the 72 hours are based on default clock (24*7), but we want to change it as working hours (which will follow the workshift of assigned assignment group).