What is the situation:
Two possibilities to close a task
- Close No matter what Status Code is selected, the task gets the green tick, when a Status not equal Successful is selected.
- Cancel No matter what Status Code is selected (even 1-Successful), the task gets the red tick. Furthermore the RF ticket will be closed (no review) when the user selects 1-Successful as Closure Code.
Accessibility for the User working on a Task
Close is easily visible in the Menu Bar, Cancel is hidden as a “More”-Option
What should be the situation:
The graphical designs for closed request tasks should be set in relation to the actual task closure code. There are a lots of graphical designs available in the task planner (https://docs.microfocus.com/SM/9.41/Codeless/Content/PD_only_content/applicationsetup/Task_planner.htm).
These designs should be used in the Request Management Module to direktly show the actual status of a request task in the overview within a request.