Idea ID: 2759946

Choice to decide to create a service or a support request

Status : Waiting for Votes
over 1 year ago

everytime you create a request via the button in the portal (not using an offering) or in the request management module via the "new" button, you create a support request. You can't choose later on to switch to a service request. It would be great if the user could choose (or the admini could enable this option). The workflows are different.