Idea ID: 2771922

click change ticketID to enter approval page instead of approvalID

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

the customer (GLP is confused with currently approval Logic, the points are:

1. The approval interface cannot be changed, and there are many approval ID numbers , and not too much information about ticket Information,  the customer is confused with approvalIDs and wants to implement click change ticketID to enter approval page instead of approvalID 

2. the customer needs more ticket Information in approval page(showing in first section), while we only show limited such information in previous approvals list page

If we cannot implement above requirement, the customer wants us provide an option to hide approve page in Agent UI, they only do that via servie portal