Idea ID: 2749906

Conditional custom actions display

Status : Duplicate
over 1 year ago

Maybe it should be a good idea to conditionaly display custom actions ?

What do you think about it ?

Thank you.

  • Thanks for submitting your idea! It looks like this is a duplicate with this one /it_ops_mgt/itsm/i/sma-x-ideas/control-custom-action-buttons-like-duplicate. We are closing this idea; please add your comments and vote to the duplicate.

  • should i say that I found the same idea already started in #2698452 ?


  • I hope that the idea initiator is ok with me:

    let's say we need a button like a simple one 'assign to me' that is only available when:

    case 1: the phase is classify

    case 2: the user has a certain role

    and so on...

    I guess the best thing to do is to add a condition field that takes expressions {$entity.someField='SomeValue' && Current_user.someAttribute='SomeValue'}

  • The suggestion for having a condition associated with each action makes sense. Could you also share specific examples of actions and the conditions you would check for their display so we can have a more detailed understanding of the Idea proposal?

  • we really need this feature. we just can't  have all custom actions everywhere.