Idea ID: 2698452

Control the visibility of custom action

Status : Duplicate
over 1 year ago


We should be able to add a condition to control the visibiliy of custom actions




  • Thanks for submitting your idea! It looks like this is a duplicate with this one /it_ops_mgt/itsm/i/sma-x-ideas/control-custom-action-buttons-like-duplicate. We are closing this idea; please add your comments and vote to the duplicate.

  • Just today I had to put a custom action and I had to put the condition on the workflow rule condition. Customer is complaining because many users click on the button but no action is executed due to the condition put in the workflow.

    It should be useful to hide the button if user has no permission to use it.

    So there should be  a condition on the creation form of the custom actions..

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.