Idea ID: 2683862

Copy record option must copy only the CR and not the related tasks.

Status : Already Offered
Already Offered
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over 2 years ago

Copy record option must copy only the CR and not the related tasks. How to do that? In current version, when users trying to copy record the CR, its copying the CR with the task in execution phase too. Moreover, the actual CR is getting deleted from system.

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SMA-SM
  •  we are not aware any solution on this. 

  •  - I understand that but i do not want this option to give to user itself. 90% of the user follows it, but we always 10% of user who will click on yes and it will complicate the whole workflow. We cannot change the process design or rule at the backend? 

  •  when you copy an existing change, you will be asked "the original change has associated tasks, copy and open them?", if you select No, then task will not be copied

  •  Thanks for your revert. One quick clarification...when you copy an existing change, you will be asked "the original change has associated tasks, copy and open them?". How can i stop this prompt message there by stopping the tasks to get copied. I want only CR to copy. Any thoughts?

  •  now in Service Manager, when you copy an existing change, you will be asked "the original change has associated tasks, copy and open them?", and you can choose yes or no to copy the task or not. For the issue about "actual CR is getting deleted from system" , this should be a defect, please follow it with support. Thank you.