Idea ID: 2683862

Copy record option must copy only the CR and not the related tasks.

Status : Already Offered
Already Offered
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over 2 years ago

Copy record option must copy only the CR and not the related tasks. How to do that? In current version, when users trying to copy record the CR, its copying the CR with the task in execution phase too. Moreover, the actual CR is getting deleted from system.

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SMA-SM
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  •  now in Service Manager, when you copy an existing change, you will be asked "the original change has associated tasks, copy and open them?", and you can choose yes or no to copy the task or not. For the issue about "actual CR is getting deleted from system" , this should be a defect, please follow it with support. Thank you.

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  •  now in Service Manager, when you copy an existing change, you will be asked "the original change has associated tasks, copy and open them?", and you can choose yes or no to copy the task or not. For the issue about "actual CR is getting deleted from system" , this should be a defect, please follow it with support. Thank you.

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