Idea ID: 1632277

Create a function in SMA-X to allow users to submit ER to SMA-X Ideas Exchange

Status : Declined
over 3 years ago

Users often have different requirements than the administrators. By creating a function in SMA-X to allow users to submit ER to SMA-X Ideas Exchange, you allow the following:

  • Actual users of the software to submit ER to enhance their workflow.
  • Free up admin from processing and managing users ER.
  • Allow users who may not have admin to submit ER on their behalf due to outsourcing.
  • Create loyalty and community spirit within actual users of the software and not just at the admin/mgr/consultant tiers.


  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team. 

    We've previously discussed this idea, and feedback at the time was that the customer wanted their product owner/admin as gatekeeper for things like first line support (if feature already exists, but not enabled in their environment), and priortizing (one voice from the customer vs thousands). Now with things like Idea crowd-sourcing, perhaps that changes the dynamic. 

    What do product admins think about this one?