Idea ID: 1680729

Create an incident from multiple support requests

Status : Declined
over 2 years ago

It should be possible to create an incident by selecting multiple support requests and click on a custom action "Create Incident". This feature currently is only present from problem creation, statung from HTA graph showing incidents grouped by topic.

Picture attached.



  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.