Idea ID: 2771594

Custom Action URL: Provide the ability to dynamically generate a URL link back to an entity record.

Status : Waiting for Votes
over 1 year ago

The specific use case that generated this idea is around providing a custom action to initiate a chat to an external chat/collaboration tool and present a link to the user so they can click on it to call back into SMAX providing a friendly approach to engaging a customer in the external chat tool.

It would be very useful to be able to use the special attribute “Link” or the “create_url” function within the URL expression to allow a link to the current ticket to be passed to the external target system/application with the aim of providing a means to easily link back to a ticket (e.g. Request). Currently Studio gives a validation error when attempting to use entity.Link special attribute and functions do not appear to be allowed. Generating a url link can achieved, ( by hard coding the fqdn, port and tenantid) but this is messy and ties the logic to a specific environment. Looking for a more environment agnostic approach to achieving this.