Idea ID: 1764155

Delegate Approval pass through to Service Manager

Status : Already Offered
Already Offered
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over 2 years ago

There is an option through backend Service Manager to delegate the approvals of service portal requests as well as service manager requests, however the delegation do not pass through to Portal. Hence, delegation of approvals is not reflected on the portal for already created requests.

Now the end user do not have access to SM, also, new approver will not get request under his queue to approve the request; while the old approver is away; hence the delegation approvals will not work for Portal requests.

Either the delegate approval requests should pass through from SM to Portal or there should be an option to delegate approval from Service Portal.

 

Parents
  • Hello Ming-Feng , 

    You mentioned that in 2019.02 you can delegate request approval in both Service Portal and Service Manager, 

    Now, on behalf of my customer, it not completly clear if that also apply for those requests that were raised before applying the delegation? 

    It was not clear. Appreciate your confirmation.

Comment
  • Hello Ming-Feng , 

    You mentioned that in 2019.02 you can delegate request approval in both Service Portal and Service Manager, 

    Now, on behalf of my customer, it not completly clear if that also apply for those requests that were raised before applying the delegation? 

    It was not clear. Appreciate your confirmation.

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