Idea ID: 2806930

Description and Solution to be available in Raw Data Report

Status : Waiting for Votes
11 months ago

The OOTB field Description and Solution are declared to be available in Raw Data Report, but they are not.

These fields , for Request, Incident and Change, are so important that Customer are requiring scheduled report in order to manage the service outcome according the contract.

The lack of this information on a report requires customization or additional software layer, but OOTB solution should be the best option.

This need to be available also according the official documentation.

Best Regards, Silvio