Idea ID: 2776909

Detected CI to drive Suggested Service

Status : Waiting for Votes
over 1 year ago

When raising an Incident ticket, we have the ability to use Detected CI which a is a really great feature. 

Within the Incident Details, we also use SMART capabilities to suggest Service based on text in the Title and/or the Description fields. This too is a great feature.

In 2020.02 release we are not yet using the Detected CI to drive suggested Service. If a detected CI is part of a service model that would be a good indicator of a suggested service for the incident details and should probably override the text entered into the ticket.