BRIEFLY DESCRIBE YOUR IDEA
Develop native mobile app for IT agents (vs. Self-service use cases)
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
IT agents should be able to review the tickets assisgned to them, respond to critical issues and even participate and collaborate to resolve the issues in the timely manner to be able to resolve issues faster and respond to incidents.
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
Mobile app should be available for both Android and iOS platforms. It should cover functionality for basic tasks as described above.