Idea ID: 2697596

Displaying approval chain on SMAX portal

Status : Under Consideration
Under Consideration
See status update history
over 1 year ago

Hello,

Currently end users are unable to display the current pending approvals and future approvals in the Request detail. They can only see that the request is in Approval phase but they have no idea that who has approved and whose approvals are pending. They should be able to see the approval progress, comments and history of their requests.

Kind Regards,

Tags:

  • Looks like this got set to 'Needs Clarification' instead of 'Under Consideration'.  Correcting that now.

  • Thanks for all the votes and comments. We are looking into this as a future product enhancement. Check the notifications box to be emailed if the status changes.

  • Hi, you can use the function CurrentApprovalStatus for getting the list of pending approvals. 

    Create a rich text field on Request and then a set field rule on it to populate it with the ${entity.CurrentApprovalStatus} function. You should put this under the After Change event on the Approve phase of Request. You should as well add it as a Per schedule rule to trigger short after an update ( let's say  1sec) to catch all the asynchronous updates.

     
     
  • Hello,

    Thank you for the workaround. However this solution can show only the past, not the current approvers nor next approvers. What we're asking for is to be able to display current and next approvers on the portal.

    Regards,

    Alper Ozdemir

  • This is possible today with some configuration.  How to do it is covered here:

    https://community.microfocus.com/t5/SMAX-User-Discussions/Is-it-possible-to-show-the-current-Approver-in-Service-Portal/m-p/1664255