Idea ID: 1648527

Email integration - redesign the reply template

Status : Declined
over 3 years ago

Redesign the layout of the reply template so that all the instructions and token details appear at the top of the template so that the response from the customer can be posted below. We believe this would reduce confusion about where to add the reply text and the likelihood of the token being deleted. 

Existing template:

----Add your comment within the section below----



*****Do not delete or change the authentication information below this line!*****


Proposed template:



*****Add your comment below*****Do not delete this section****



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