Idea ID: 2695052

"Embed original HTML email as an attachment "option doesn't work if the email is sent as plain text

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

make "Embed original HTML email as an attachment" option checked, all incoming mails in HTML format will be attached as an attachment in interaction record.
But if the email is in plain text format then this email doesn't attach to the interaction.