BRIEFLY DESCRIBE YOUR IDEA
End Users can open Request through Skype for Business
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
Give one more channel to End Users to open a Request
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
End User can initiate a conversation through Skype for Business just typing "ServiceDesk" or "ServiceDesk@companyname.com" in Skype for Business search box
Conversation have to be stored in the Discussion