Idea ID: 2803425

Escalation duration time for each Support Group

Status : Waiting for Votes
over 1 year ago

Hi we would want to have a Support Group time per group, right now all Support Group Tier 2 shared the same amount of escalation duration time, what we would want is to have a separate escalation time for each group.

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And also be able to stop the escalation duration time, if the status is changed to Pending end user / Suspended.

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