Idea ID: 2684464

Export ticket to PDF (SMAX)

Status : Duplicate
over 2 years ago

Users are requesting to be able to export individual tickets to PDF (to send a clean ticket info direct to management etc)

Is this possible?

only export option appears to be XLS (for history only)




  • Thanks for submitting your idea! It looks like this is a duplicate with this one /it_ops_mgt/itsm/i/sma-x-ideas/print-record-for-incident-request-change. We are closing this idea; please add your comments and vote to the duplicate.


    The good news is that the other Idea has already been moved to the Under Consideration state.  

  • ...Some plan B  ideas would be to play with Chrome extensions to export as PDF or some mix of CSS and Javascript macro/extension. Only caveat would be it could get only data on the web page.

    Other gimmick would be to play with RestAPI and get the data and use web CSS to print as PDF.


     Just some ideas...  


  • Hi guys,

    any news on this topic?

    Is there some solution from somebody's creativity?

    Maybe using Power BI, or Crystal report.....




  • Does anybody have a workaround for this? I mean print a request or export to PDF.

    My customers are really wondering and complaining about this missing feature....

    I should find a workaround very quickly.


  • I get the question frequently in RfPs. Printing for Single Records and lists should be improved (alternatively, "Create PDF"). Very popular in regulated organizations.