Idea ID: 1681341

Expose articles attachments on the portal

Status : Already Offered
over 2 years ago

Hello,

When an article is published and contains attachments, it's not possible to consult the attachments of that article from the portal.

We would like to be able to allow our users to consult the document attached to the articles from the portal.

Could you please add that functionality ?

Thank you

 

 

  • Hello,

    For knowledge articles, documents needed to be exposed to the end users should be included in the Description, either by drag and drop or by using the Rich text widget edit capabilities.

    Documents added as attachments to the record should be intended as internal information for the agents.

    Best regards,

    Brindusa