Idea ID: 1676867

Extend Favorite settings in SMAX

Status : Declined
over 2 years ago

In addition to increasing the maximum number of articles an Agent can save as Favorites to 30, we'd also like to see the Favorite functionality extended to Offferings. Our Agents find Favorites a useful feature but the maximum limit of 10 is not enough to cover the range of topics we support.

The same functionality would be useful for Offerings, we have a core that are used on a regular basis for high volume tasks e.g. password resets. This would also speed the selection of offerings rather than wait for SMAX to suggest the offering required.


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