Idea ID: 1679135

External Approval for Service Requests

Status : Declined
over 2 years ago

The Task Plan/Approval for Requests does not contain external approval (OO).

This is a common feature with our ITOM suite. For the sake of harmonization would be perfect if we can use the same mechanism in SMAX.


  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • As an use case, some Customers are using mobile apps or portals which aggregate pending approvals from different systems such as ERP, ITSM application, HR application, etc. So the user can see all the pending approvals on a single screen and can give approval through that mobile app. or portal and in the backend relevant application's API is called to give approval.


  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team. 

  • Sample Use Cases:

    Approval needed from an external system for a new Badge (SAP, SFDC, ...)

    Approval needed from persons, or groups not in the same LDAP/AD 

    Approval is based on a KI system (... other persons that ordered that item in the same manner with the same role ...)


  • Hi  - can you please add information about the use case, what/why you're trying to do? WIll make it easier for the community to vote, whether or not they're familiary with the OO method