In the classic Service Manager - UCMDB integration, we have the capability to open change records based on actual CI changes, plan CI attribute updates in change records and verify the execution of changes against discovered CI attributes.
This capability is currently not available in SMAX.
It would be good to have those use cases added to the SMAX / CMS solution in future, especially with a native CMS integration.
While I haven't seen this implemented (using Service Manager; I received feedback that the functionality is good but to the efforts to maintain are to high) very often, I think especially security / compliance requirements are becoming more important nowadays, while the customers become more mature.
This topic appears in RfPs pretty frequently and could be a competitive advantage (again).
Also Bafin (the organisation that is responsible for banking supervision in Germany) is asking for those capabilities.
So what I would like to see in "SMAX - CMS" are the capabilities to:
- React to unplanned Changes (discoverd by CMS / UD)
- Record planned CI attribute values vs. actual CI attribute values
- Enable Change record / process execution (done in SMAX) verification (via CMS / UD)