SMAX is using the internal Ids for tracking changes on requests, incidents.... for example when the Assignement Group, Assignee, SLT assigned, Owner, Offering or Requested By have changed, SMAX save the information using the internal Id.
When the users export the info for audits processes to XLS, the SMAX continues using internal Ids, and it very complicated identify the users, groups...
SMAX should track the changes using the Display Name instead of Internal Ids. It's easilier for end-users to see the changes inside or outside the SMAX.
Thanks in advance