Idea ID: 2762811

I want to use the "<" characters in smartmail message

Status : Waiting for Votes
over 1 year ago

When open new incident by smart email,
If the message contains the "<" characters, it is not written into the ticket.
when the email message contains the "<" characters, like <abc>
<abc> message will be cut and will not be displayed in the incident record .

I know it is work as designed.
SL: SmartEmailUtil
function: removeTag
str = str.replace(/<[^>]*>/gm, "");

Many customers use "<" characters in smart email.

please review the design again.