We dont have an option to choose Icon for OOB list .Currently this only available for OOB list or some option to add it to them
Benefits / Value :
By implementing this it will help to add ICONS to OOB list values as well .
Ex : Currently many customer would like segregate Support /Service /HR request . Currently only option for them is to use Request type in columns .Some time Request type will not be in View or would have removed . So by having this ICON option it will be easy for agents by seeing the ICONS which ticket the Request belongs to .
Similar it will be beneficial in other places as well
Enable option to add Icon for OOB field or give some option where we can add it .
This option is enable for Custom list , so it would be great if this can be enabled for OOB as well
In View it will should highlight based on the ticket without adding a column or some configuration