Idea ID: 2807192

IF Statement for Automated Tasks/Business Rule

Status : Already Offered
Already Offered
See status update history
11 months ago


We need to control on how our automated records is created, and it would be accomplished by adding a IF condition into the business rule so we can control if our Service Request is valid for creating billing record.


sometimes our users don't delete the automated task business rule even if the SR is for termination, as a result, automated tasks will still run through.