Idea ID: 2695248

Import Offerings "Default Values" by CSV or REST

Status : Delivered
over 1 year ago

We need to be able to import Service Catalog Offerings data, especially the data for the "Default values" tab, either using Studio for CSV imports or using REST.

We have a big catalogue to create and each offering contains a set of default values: Service, Impact, Urgency, Expert Group and Category.
Setting the Default Values (Service, Impact, Urgency, Expert Group and Category) manually is very time consuming and prone to error. However, we don't have these fields available and listed in "Studio" > "Offering" table > "Fields", to use them in a CSV import file.


  • This idea has been implemented in product release SMAX 2020.11. Check out the release notes for details. Thanks to all of our contributors for helping us continue to improve our products!


    You can use Package Manager to export the catalog from one system and import it into another.

  • Great news, this idea has been accepted on our product roadmap. Subscribe to receive updates. (This is not a formal commitment, and subject to change)

  • This should be a must in SMAX. having the ability to import/export the catalog offerings and the related data: Task Plans, Default Values, Rules and User Options. Without this feature, the customer has to manually replicate the changes in the Production environment. Depending on the size of the customer Catalog, the go-live process can be really time consuming.

  • Hi Team,

    We are also looking this feature in SMAX and it would be grateful it it is introduced in next version. 
    We can use it for exporting offering to CSV and moving one tenant to another.



    Dani Basavaraj

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.