Idea ID: 1670513

Improve Approval process with the self service portal

Status : Declined
over 2 years ago

Before giving an answer, a manager may need more information. With the actual approval process, we have only 2 answers Approve or Deny.  So he is not able to ask for more information. 

On the detail of the request, we could add the Interaction/discussion feature. In this case he could easily ask to the requester to provide him additional justification and all answers will be tracked in the record.

  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Adding some additional ideas: 1. an additional panel to show some info from the ticket fields. 2. To have a list of options to say which was main reason of the approval/denial of the ticket, eg, Technical reason, Finantial reasons, Regulatory reasons, Out-Of-Strategy reasons, etc
  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team