Idea ID: 1670201

Improve child and parent requests display when using a bundle

Status : Declined
over 2 years ago

When I use a bundle offering; end user can see in the Self service portal the parent-Child relationship.

On the agent interface, I can see the child requests from the parent bundle request. But on the child record I am not able to see or open the related parent. I have only the information of a link in the title.

Could you display in the related record, the parent record? It could be usefull to easily open the bundle level for having an overview of all requests and also be able to report on this relationship.

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SMAX
Parents
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Comment
  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
Children
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