Idea ID: 1673825

Improve drop down lists search

Status : Declined
over 2 years ago


Right now when we have a drop down list for an entity link it's only possible to search on the name field, we would like to be able to search using others fields of the table.

Thank you

Best regards


  • Just thought if leveraging the analytics search would be possible. If I search globally on the serial number of a CI I already get the result displayed properly.

    Would be really nice if enter the same string into a search field (like relate device to Ticket), to get the same result as analytics search and be able to fill with a single click instead of copying the analytics search result to the field as a workaround today.

  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • I'm adding some examples:

    1) When searching for a company we can do a search based on its name, we would like to have the possibility to search with other fields (standard or custom) like the code of the company.

    2) When searching for a user we can search on its name, but not on his Upn or email address

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

  • Hi  - please further describe the Idea in terms of what fields, for which  entity (just some examples). Thank you