BRIEFLY DESCRIBE YOUR IDEA
It is a current limitation. The user doesn't see the information in the Self-Service Portal due to a limit in the amount of requests that can be displayed in the Self-Service Portal. If a user has over 1000 requests associated (regardless of the status), the limit on the Self-Service Interface is exceeded causing the issue.
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
Use of the Agent interface instead of Self-Service portal is not feasible due to additional license needed and different interface for End Users already trained
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
Remove this limitation