We wish to expose Knowledge Management to a large base of non-technical users.
By way of introducing this to our customers and initiating an effort to get our customers to engage in "self solving" of their computer issues, we wish to have a "LARGE", attention getting icon for Smart Search.
The existing small, magnifying icon is far too small and obscure to meet our needs.
We need a way to change this icon....to enlarge it, to change it out completely, to add lable to it, to reposition it.
Though it may seem simple, this issue has been identified as a need with high impact and high urgency for our company. Failure to be able to change this icon will be one more bullet for the people in our company who want to ditch Service Manager in favor of a different product.
We need a response to this soon. very soon. By Close of Business Thursday, 9-19-2018