When you add a comment in the discussions tab, the blank lines disappear. This can be unexpected for the users since this is not "What you see is what you get" (WYSIWYG). Everywhere else in SMAX, WYSIWYG is the normal behavior. But here, in the discussions/comments tab, it is not. For example, if you type...
You will see:
The lines between the paragraphs disappear. It would be more intuitive and easier for new agents to have the desired functionality of keeping the formatting provided. If not by default, than with an option that could be toggled.