Idea ID: 1664675

Knowledge articles display improvement in the Self service portal with Last update date

Status : Delivered
over 2 years ago

For ESM or collaborative purpose, knowledge articles include documents relative to business (legal documents, business application process, marketing, market regulatory procedure…). Last update date is really important to identify the last documents users need to read.

To improve the results of the search, user should be able to sort the articles with new date criteria like “more recent” …  and/or use a filter by last update date (publication date time) : at least today, last week, last month, last quarter…and specific range of date.

In the list of result and in the detail of the article, the last Update date (publication date) need also to be display.