Idea ID: 2691624

List : My groups incident

Status : Waiting for Votes
over 1 year ago

In "Service Request management", there is some predefine views

- My request
- My Chat Request
- My groupe request

In Task, 2 views are predefine

- My tasks
- My group  tasks

These views  automaticaly   use the   userName   or  the assigneGroup of the current user  for fetching records.

It would be great to have at least those type of view for every modules, like   Incident, Change/Release, Problem, etc.

Even better, it would be great to be able to create a   Search critera   that use some kind of variable that takes the   username or the assignGroup    of the user  to create a generac  public view.

 

 

Tags:

  • How long does such Ideas wait for votes until a decision is made to skip the idea or design a solution?

  • It's pretty amazing that wa have to suggest this feature as an "idea" !! Such a feature is just a standard in every ITSM tool. 

    Without this feature, when we have hundreds of operators and groups, everyone has to manually filter the lists according to his own group ?!

  • It should be possible to set filters in list views, reports/dashboards to "my groups" for fields linked to groups, as it is the case for fields where people are linked.This was possible on SM9.6 and older versions, And SMAX it is not possible

    With person fields you get the suggestion "Me (<Username>)". This username will be calculated dynamically when used.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • I found that there is a feature   where   we can use   the keyword "me" for fields that contain  a   People.

    I didn't found a keyword for    Group