Idea ID: 2771532

Live Support - the requested by and requested for fields do not update with a new person search

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

If I am in a new Live Support window and do a search for my own name using the Person field, it automatically fills in my name into the Requested by and Requested for fields, which is great..:

kingj_0-1585823463944.png

However, if I search for another person's name in the same window without refreshing, it does not update the Requested by/requested for fields in the form. 

kingj_1-1585823683757.png

The requested by and requested for fields should reflect the new searched name automatically, or there should be a button that can be clicked to have the form fields reflect the search information

 

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