Idea ID: 2700982

Locking record

Status : Declined
over 1 year ago

SMAX should have the possibility to lock records as Service Manager.

When 2 users are opening the same record the second user should only open it as read-only.

What exists today, none of the users knows that there is another user already editing the record, and then loses his work




  • SMAX uses optimistic record locking.  Two users can edit the same record and both will be able to save their changes as long as they modify different fields.  If they modify the same field then the 2nd user will get notified that the record changed since they selected it.

    We have no intention to move to pessimistic record locking (the approach used by Service Manager).