Idea ID: 2825491

Maintenance Breach status not updated

Status : Waiting for Votes
Waiting for Votes
See status update history
9 months ago

Hi,

Ticket Maintenance Breach status should be update when changes is made to maintenance schedule.

After a maintenance windows ( record in time period) time period is being updated to cover a new date range, ticket in change module which schedule within the new date range is still shown with the maintenance breach icon/status.

To reproduce in OOB: (scenario 1)
1)Create a new time period record with type is maintenance time and date range of 3 days. example 10jun-13jun
2)open a change ticket with schedule date range outside of the maintenance time. example 8-9 Jun.
3)there should be a maintenance breach icon at the top right of the ticket and in calendar the ticket is shown with the icon.
4)update the maintenance time record date range to cover the ticket date range. example change the range to 7-13 jun.
5)go back to the ticket, the icon is still there at the top right although it is within the window range. (issues)
6)go to calendar, the icon is not show beside the ticket ( correct behavior)

To reproduce in OOB: (scenario 2)
1)Create a new time period record with type is maintenance time and date range of 3 days. example 10jun-13jun
2)open a change ticket with schedule date range outside of the maintenance time. example 8-9 Jun.
3)there should be a maintenance breach icon at the top right of the ticket and in calendar the ticket is shown with the icon.
4)retired all time period record with type maintenance time.
5)go back to the ticket, the icon is still there, when there is no maintenance windows. ( issues)
6)go to calendar, the icon is not show beside the ticket ( correct behavior)

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