Idea ID: 2827999

Make attachments attached to knowledge documents searchable

Status : Waiting for Votes
Waiting for Votes
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9 months ago

In Service Manager with SOLR, numerous file types could be added (automatically) to the knowledge base and and the content was searchable.

If I understand the documentation correctly, this is not possible in SMAX, also not when the Sharepoint connector is used.

Should be a part of the solution.

To really demonstrate big data capabilities, it would be very impressive and helpfule to e.g. make it possible to search for things / objects in pictures / videos (show all knowledge documents containing a tabe, a picture of a bluescreen, etc.)