Also, please refer to this discussion https://community.microfocus.com/t5/SMAX-User-Discussions/More-than-one-transition-between-phases/m-p/2775115#M2298
Out of the box has 2 transitions from Accept - Close
But when you delete it then Add another transition you will get an error
or you add another you still get an error.
This should be possible to add more than one transition.
We will use this for the automatic closing of tickets.