Idea ID: 2812711

Multi Level field

Status : Waiting for Votes
Waiting for Votes
See status update history
11 months ago

Hi Experts ,

It would be really great if we can have multiple value field as an User Option. Many of the times our customer will ask this information when creating a ticket . 

Currently we need to add multiple fields and user needs to go to each field and select one by one .




  • Please kindly consider this request, this is also the most common requirement for us while configuring user options.

    Note: creating multiple fields for multi values creates additional pages where user has to scroll down and sometimes getting lost. this is creating bad user experience. 

    End User experience really matters for a successful product, we need to give importance to end user Experience that is the key for successful implementation 

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.