The views we can sort the list based on any field, however it works only in the right plane. In the navigation plane it always sort by serial number, checked in SM 9.3x, 9.4x, 9.5x and SM 9.6x.
For below example: the right plane of this view is sorted by open.time which does not reflect in the navigation plane sorting..
The record id used here is specified in the data policy and wecan change the fields used to build it. but there is no option to change the sort order. And even more: Even when using different field in Record ID, it will not change the order. Customer wants a feature to sort the view in the Navigation plane as well.