Idea ID: 1650201

Need for Use Solution button in KM document detail page

Status : Waiting for Votes
Waiting for Votes
See status update history
over 3 years ago

User Story: I am a support agent and I want to click a Use Solution button in the KM document detail page because I dont want to exit to the KM result list to click Expand ==> Use Solution

Description: The Use Solution button is only available when you click the expand function in the context search result list. When the support agent click the URL link to read the complete solution text on the detail page there is no Use Solution button available. The support agent has to go back again to the result list , find the solution again , click the Expand function and the click the Use Solution button.

QCCR: 1E134800