Idea ID: 2773169

Need to answer surveys via email

Status : Waiting for Votes
over 1 year ago

Hello,

 

At the moment SMAX surveys cannot be answered via email. We are providing support for our customers only via email and the customers do not have any account or access to SMAX. This in turn makes the surveys totally unusable for us.

So the solution would be either to be able to answer survey questions via email or  provide a "one time" link which could be opened by the user without credentials and fill the survey.

Tags:

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • Indeed and SMAX drops the ball here in a colossal way. Why the surveys cannot be answered without login credentials is beyond me but perhaps someone from Micro Focus can answer that?

  • This is something that we would also be very keen to implement within SMA-SM.  I recently added similar comments within idea #2764234 that we would like to be able to utilize smart email to present happy/sad or thumbs up/ thumbs down type graphical buttons directly within the survey invitation email which users could then directly click and send an immediate email survey response.  

    Our hope is to improve participation in surveys by making this easier for users to respond.  Although our users have the capability, many will simply not bother if they have to click on a link and wait for the portal page to load.

    If the option to directly respond via email is not included soon, I fear that we will start to investigate alternative solutions for survey which would be a big shame.