Submitting on behalf of customer.
Customer delegate Mass Update to a group of users in another department who perform SM integration to load SM with new incidents. Sometimes the values are incorrect and this group is responsible for correcting the data.
The problem is sometimes this group incorrectly update Closed Incidents or set status to Closed or change date field to a value that is out of sequence. This introduce data corruption to the system.
As Mass Update is a critical functionality that impacts on data integrity, it should have the minimal functionality to validate the inputs or apply restrictions on the inputs. Any restrictions applied elsewhere are ignored in the Mass Update.