Idea ID: 2754495

OBA - OMi Event integration - restrict the duplicate events for state changes

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over 1 year ago

Hello Team,

 

With the Operations Bridge Analytics 3.04 I have observed the below.

1. Whenever the event state gets changed, a duplicate event gets generated with the same event ID but with the state changed. For example the state changes to closed from open, then a new entry gets generated at Operations Bridge Analytics with the same event ID but with the life cycle state of this event being closed.

 

It would be better if the same event which had the open state gets closed, instead of creating a new entry.

In OBM we see that the existing event itself gets modified whenever the state gets changed. The same needs to be incorporated to Operations Bridge Analytics too.

 

Thank you.

Regards

Girish

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